Sending A Card (Back to top)
How do I send a card?
	Click here to view a webinar about a sending a basic card. For a PDF version click here.
How do I track who I sent cards to?
	You can do this by going to your "Contact Manager" located on the "Main Menu," then put in the name of the contact you sent the card to, and click "Find Contact." Next select "View Contact." From here you will need to scroll down until you see an area called "Action Log." There will be a list of all cards sent to this person and the dates they were sent.
How can I cancel a card once I have sent it?
	You may cancel a card that you have sent until the time it has actually been fulfilled. You can do this by going to your "Contact Manager" located on the "Main Menu," then put in the name of the contact you sent the card to, and click "Find Contact." Next select "View Contact." From here you will need to scroll down until you see an area called "Action Log." There will be a list of all cards sent to this person and the dates they were sent. If the card is still unfulfilled, it will give you the option to edit or delete the card. If deleted, the points and postage will be returned to your account.
How can I tell if the card I sent is actually going to be sent?
	You can see if a card you have sent is in cue to go out by logging into your account and clicking on the "Contact Manager" located on the "Main Menu." Then put in the name of the contact you sent the card to, and click "Find Contact." Next select "View Contact." From here you will need to scroll down until you see an area called "Action Log." There will be a list of all cards sent to this person and the dates they were sent. If the card is still unfulfilled that means the card is in cue to go out the next day.
If I send a card right now, when is it actually sent?
	99% of the time, the card will be sent out the next day, excluding Sundays and government holidays in which the U.S. Postal Service is closed.
How do I add a gift card or check to a card?
	Click here to view a PDF version of how to add gift cards and checks.
Creating Campaigns--sending one card to multiple people (Back to top)
How do I create a campaign?
	Click here to view the webinar on creating a campaign. For a PDF version click here.
	Select the "Manage Campaigns" button from the card manager main menu. To start a new campaign, click on "Add New Card." Select the card you wish to make into a campaign. On the left hand side the Use first Name is already selected. This will automatically pull the first name from your contact manager and place it here on your card. If you don't want to add the first name you simply need to unselect the box. You can also select Use Last Name or Use Spouses Name if you would like. You have the options of adding text above and below the contact name. For example, you can add Hello First Name then a comma. This displays above. You can also edit the inside right just as you edited the left hand side. Then choose Save campaign.
How do I Send a campaign?
	Click here to view the webinar on sending a campaign. For a PDF version click here.
	Once the campaign is created, there are two ways to choose the contacts to send it to. You can go to your contact manager, click "Clear group selection," and then select "Click only the groups you wish to send the campaign to," then click "Find contacts." Or, you can go to your contact manager, click "List all contacts," click "Uncheck all," and individually check the contacts you wish to send the campaign to. Once you have all of the recipients checked, choose the campaign from the drop-down menu next to "Send Campaign to All," and then click "Send Campaign to all."
How do I send Multiple Card campaigns?
	Click here to view the webinar on multiple card campaigns. For a PDF version click here.
How do I send a campaign on a specific date?
	Click here to view the webinar. For a PDF version click here.
How can I cancel a campaign after it has been sent?
	You may cancel a campaign that you have sent up until the time it has actually been fulfilled. You can do this by going to “Manage Campaigns” located on the “Main Menu” and then to “Manage Sent Campaigns.” This will give you a list of all campaign pieces that have not yet been fulfilled. Check those you do not wish to be sent, and then click on “Cancel Checked.” If cancelled, the points and postage will be returned to your account.
Contacts & Groups (Back to top)
How do I import contacts?
	Format contacts from Outlook-- Click here to view the webinar. For a PDF version click here.
	Format contacts from Excel-- Click here to view the webinar. For a PDF version click here.
	Importing contacts-- Click here to view the webinar. For a PDF version click here.
How do I create and manage my groups of contacts?
	Create a Group-- Click here to view the webinar. For a PDF version click here.
Images & Custom Cards (Back to top)
How do I use Picture Plus for photos inside my card?
	To upload a picture from your computer to Picture Plus, from the main menu, click "PicturePlus." Then, click "browse," which will allow you to search for the photo file on your computer. Once you choose the file, click "open." This will add the photo to your PicturePlus file.
	Enhancing images-- Click here for a PDF version
What are the dimensions for pictures uploaded on the inside of a card?
	Regular size images are 4" wide x 3" tall. Business card size images are 3.5" wide x 2" tall.
What are the dimensions for pictures uploaded to the back of a postcard?
	The regular image size on the back of a postcard will be 2.5" wide x 1.875" tall. The business card size image will be 1.875" wide x 1.5" tall.
How do I create my own custom card with my image on the front?
	Creating Custom Card-- Click here to view the webinar. For a PDF version click here.
What dimensions should I use when creating an image for the front of my card?
	Picture Plus Sizing Horizontal Template-- Click here.
	Image size to use for the front of card: 2250 x 1613 pixels (7.5" x 5.375" @ 300 dpi).
	Picture Plus Sizing Vertical Template-- Click here.
	Image size to use for front of card: 1613 x 2250 pixels (5.375" x 7.5"@ 300 dpi).
What dimensions should I use when creating an image for the front of my postcard?
	Leave .125 margin on each side for trim so image size will be 4.125" x 6.125" @300 dpi. The pixel size should be 1838 x 1238.
Why does my dpi drop when I go to create a PicturePLUS card?
	This is because your image is smaller than 2250 x 1613 pixels or smaller than 7.5” x 5.375” @ 300 dpi. For example, you may have an image that is 300 dpi but the size is 4” x 3”. This means the pixel size is 1200 x 900. The image will have to stretch from 1200 to 2250 and 900 to 1613. That means it must nearly DOUBLE in size. This will cause the dpi to nearly drop in half of its original setting.
How do I get the best quality for my card images?
	Always use the highest resolution version of the image available. Generally the larger the file size, the better. Avoid using low resolution images that are found on most websites. If you are creating your own images, create the image in the CMYK color mode then when you are finished switch the color mode back to RGB. This helps to prevent you from using colors that will not print well. Like bright blue and bright green.
What about using digital cameras?
	If your camera is 3.1 megapixel or greater you will be fine as long as you use the 3.1 megapixels or higher setting.
Miscellaneous (Back to top)
How do I buy postage?
	From the main menu, click "Purchase products." You can add money to your expense account for "Postage Gift cards and Gift Checks" in whole dollar amounts on item 1201.
How can I make a company name print on the envelope?
	Type or import the company name in address line 1 and type or import the physical address in address line 2 field.
How long does it take my handwriting font to show up?
	It takes between 5-7 business days from the date that we receive the form in the mail for you to see it in your drop down font menu and be able to utilize it.
Does Send Out Cards have a spell checker?
	At this time, we do not have our own spell checker. You can go to toolbar.google.com and click on down load the "Google tool bar," and that will spell check everything on any page.