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FAQ


What is your cancellation policy for one on one coaching sessions?
  1. We have a 24 Hour client cancellation policy. After 24 hours, it is in the discretion of your coach as to whether or not you can reschedule without losing credit for that coaching.
  2. As working actors, there may be times when we need to cancel sessions. If this occurs, you session will be rescheduled at your convenience.
  3. All payments are non-refundable.
What is your refund/cancellation policy for classes?

Cancellation Policy

We realize that actors have busy and often unpredictable schedules. Our class & coaching policies allow for flexibility while ensuring you're getting the most out of your work with The Savvy Actor.

Classes

  1. All class purchases are final.
  2. You may postpone your class session if you contact us at least one week (7 Days) before the start of the first class. Your credit will transfer to a future class with no penalty.
  3. If a class is cancelled by The Savvy Actor, you may opt to receive a full refund or postpone your participation to the next session.

Coaching

  1. All coaching purchases are final.
  2. We strongly suggest scheduling your first two coaching sessions upon purchase as there are limited sessions available each week.
  3. We have a 24 hour cancellation policy. If you need to reschedule a session, you may do so without penalty by calling at least 24 hours prior to your session.
  4. Cancellations made after the 24 hour grace period has expired will be charged for the full session.
    In the case of a cancellation by your coach at any time, you will receive full credit to make up the session in the future.
What are your payment methods?
  1. We accept Cash, Paypal, Check
What are your hours of operation?
  1. Monday – Friday: 10am – 6pm
  2. Saturday: 12pm – 2pm
  3. Sunday: Closed
I am not getting your emails – why?
  1. Sometimes our emails end up in your spam folder. In order to receive our emails please set your spam filters to allow .
I don’t live in NYC can you still coach me?
  1. Absolutely! We coach over the phone or via GoTo Meeting (an online webinar). Same coaching rates apply. 

 



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